IF THE GOODS ARE FAULTY
Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
If you think that there is a fault with an item you have received, please let us know straight away by contacting our customer care team at [firstname.lastname@example.org]. Please include as many details as possible about the order and the problem with the goods.
Delivery of returns back to Saint Bowery (if the item is deemed faulty by the manufacturer) is free.
IF YOU CHANGE YOUR MIND
In addition to your rights in relation to faulty goods, you have 7 days to return your goods to Saint Bowery from the date you receive your order and 20 days on international online orders. The item needs to be delivered to us within the 7 days of receipt to be eligible for a return.
We are more than happy to offer you a refund or an exchange on full-priced items upon inspection on return (excluding delivery costs of $10 for Australia and the postage that was paid ($25 or $50 for International orders). Unfortunately we do not offer exchanges, credits or refunds on any Sale Items.
Please allow 3 business days for your refund/credit to be processed.
FLASH SALES - In the instance in which we do a Flash Sale and supply a discount code for you to apply at the checkout, we only offer an exchange on these goods.
INTRODUCTORY $20 DISCOUNT CODE - If you choose to apply your one time $20 discount code to an order, the order is eligible for an exchange or credit only, as above.
Please note that in the interests of hygiene, some goods cannot be returned, unless they have remained in their original wrapping or are faulty, these include, sunglasses, swimwear and earrings.
If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition. The garment needs to be unworn, unwashed and all tags attached. Saint Bowery reserves the right to reject a return if it is not in its original condition. Items which smell of deodorant/perfume or have make up/tanning marks will not be accepted so please be careful when trying your garment on.
Delivery of goods back to Saint Bowery if you change your mind are to be paid by the customer. However, we offer complimentary outward postage for your first size change.
HOW TO RETURN YOUR ITEM BACK TO US
Returns are to be posted by Australia Post only.
Email us at email@example.com with the details of your order and we will issue you a Return Authorisation number.
Once approved, send it on through to the below address.
Please note: You must email us first in order to post your order back to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. You must receive a Return Authorisation number for the goods to be processed.
Please address returns as below:
PO BOX 709