Orders under $100 - Express Delivery $10
Orders over $100 - Free Express Delivery
Deliveries will be made the following business day if orders are placed before 2pm that day. This applies to all major metro areas and capital cities in Australia. Orders placed after 2pm each business day will be delivered within 2 business days from the time of order [excluding weekends]. Deliveries to areas excluded from the above policy will be delivered according to AusPost delivery routes and generally within 2-5 days. Unfortunately we cannot deliver on a public holiday. In this instance please expect your delivery on the next business day.
During high peak times such as Sale periods, orders may not be dispatched the same day if an order is placed before 2pm. However we will insure it gets sent out the following day at least.
Saturday Deliveries - We now deliver on a Saturday! If you place your order before 2pm on any Friday (excluding the weekend of a public holiday) we will deliver the very next day in time for Saturday night! Ensure you write 'Saturday Delivery' in the notes section when you place your order. The service is only applicable for orders travelling within Victoria across most metropolitan and major regional areas as we are located in Melbourne.
For Australian deliveries, all orders under $100 will incur a $10 shipping fee and your order will be sent out via Australia Post Express. For all orders over $100, express delivery will be FREE.
Once your product is packed and dispatched (this will happen on the same business day we get your order if your order is prior to 2pm), we will send you an email, with a unique tracking code and a link for you to track how far away your order is to your door.
Once parcels are deemed 'delivered' by Australia Post the responsibility, ownership and liability transfer to you as the recipient. If you have any issues with delivery, as the recipient you will need to contact Australia Post and launch an investigation.
All orders $300 and over - Delivery is FREE
International delivery is charged on a flat rate basis, regardless of the weight of your parcel. Delivery costs are $25 - $50 to all international destinations if the order is under $300. Prices quoted are in Australian dollars.
We send all of our International parcels via Australian Standard Tracked Delivery. This usually takes between 3 - 10 working days to be delivered anywhere in the world. This timeframe is approximate as we have no control over how long customs in your country may hold onto your parcel for. If you have any queries, please contact your national postal service and quote your tracking number.
Once your order has been despatched you will receive an email confirmation with a unique tracking code. As soon as the parcel leaves Australia it is no longer trackable through Australia Post. To track your order, simply enter the unique tracking code into your national postal service's website. For example, to track an order that is being delivered in the USA, log on to the USPS website to track.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. Any customs or import duties are charged once the parcel reaches its destination. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
Once parcels are deemed 'delivered' by your national postal service the responsibility, ownership and liability transfer to you as the recipient. If you have any issues with delivery, as the recipient you will need to contact your postal service and launch an investigation.